FreightGuard Service Guarantee – Now Standard with On the Dot:

At On the Dot, service excellence is more than delivery performance—it’s about standing behind every shipment.

In line with best business practice, On the Dot has introduced the FreightGuard Service Guarantee as a standard service offering to all customers, providing added protection and peace of mind with every consignment.

While loss or damage is rare, FreightGuard ensures that when an incident does occur, you are not exposed to unnecessary financial risk.

Effective from 1 June 2026

The FreightGuard Service Guarantee will be automatically applied to all consignments from 1 June, ensuring every shipment benefits from an added layer of protection.

Access more information

• – FreightGuard Service Guarantee Terms & Conditions
  (Forming part of On the Dot’s Standard Terms and Conditions of Carriage)→ Click here 
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• – FreightGuard Claim Form
  → Click here
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With FreightGuard and On the Dot working together, you can move your goods with confidence—knowing that your shipments are protected every step of the way.