Ecommerce

Warehousing

On The Dot offers a range of warehousing options – B2B, B2C and bonded warehousing, with 24 hour security.

We have over 50,000m2 of floor space, with 30,000m2 dedicated to ecommerce, across warehouses in Western Cape and Gauteng. Our portfolio of clients range from small to listed business, in a variety of industries; from clothing, furniture, electronic and pharmaceutical retailers to traditional publishing businesses.

Pick and Pack

On the Dot serves a number of different customers, through internally developed best-in-class processes.

From our inbound logistic processes, quality check and fulfilment processes, we aim to consistently improve efficiencies and savings for our clients through benchmarks against the greater Naspers group.
Our picking and packaging solutions are customisable to suit the needs of our customers’ end consumer, brand, retailer or business partner.

Courier

On the Dot works with 21 specifically selected courier partners to offer our customers a managed courier solution.

Our partners offer real-time track n trace, through fleets equipped with smart devices that allow frequent and transparent communication with customers.
Furthermore, On The Dot has invested heavily in information systems, to allow for real-time updates of PODs through digital signature and reporting analytics among other digital-first solutions. We are constantly innovating new-solutions that are customer-centric such as same day deliveries, time slot deliveries, payment on delivery, click and collect options, and niche services such as RICA deliveries.

With over 2.6m units delivered in the last year, On the Dot is focused on delivering a better customer experience to match our large volumes in express and economic delivery services.

Import and Export

On The Dot is a registered clearing and forwarding agent.

Through a consultative approach we help clients import and export products around the globe. On the Dot has built up an expertise in partnering with customers in African expansion, where we operate and deliver solutions in over 30 African countries.

Customer Services

On The Dot’s business is based around customer-centric solutions – keeping your customers happy is our top priority.

Our customer care services can be customised to suit the needs of your business, which include call centre and email communication management. Our technologies provide an efficient and scalable solution to serve your customers.

Returns Co-ordination

On The Dot offers a full reverse logistics solution that caters to the needs of partners.

Through our processes and technologies we offer an efficient and hassle-free option for clients that for many businesses has become a stumbling block, especially in the world of ecommerce.