Warehousing
On The Dot offers a range of warehousing options - B2B, B2C and bonded warehousing, with 24 hour security.

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We have over 50,000m2 of floor space, with 30,000m2 dedicated to ecommerce, across warehouses in Western Cape and Gauteng. Our portfolio of clients range from small to listed business, in a variety of industries; from clothing, furniture, electronic and pharmaceutical retailers to traditional publishing businesses.

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Pick and Pack
On the Dot serves a number of different customers, through internally developed best-in-class processes.

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From our inbound logistic processes, quality check and fulfilment processes, we aim to consistently improve efficiencies and savings for our clients through benchmarks against the greater Naspers group.
Our picking and packaging solutions are customisable to suit the needs of our customers’ end consumer, brand, retailer or business partner.

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Courier
On the Dot works with 21 specifically selected courier partners to offer our customers a managed courier solution.

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Our partners offer real-time track n trace, through fleets equipped with smart devices that allow frequent and transparent communication with customers.
Furthermore, On The Dot has invested heavily in information systems, to allow for real-time updates of PODs through digital signature and reporting analytics among other digital-first solutions. We are constantly innovating new-solutions that are customer-centric such as same day deliveries, time slot deliveries, payment on delivery, click and collect options, and niche services such as RICA deliveries. With over 2.6m units delivered in the last year, On the Dot is focused on delivering a better customer experience to match our large volumes in express and economic delivery services.

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Import and Export
On The Dot is a registered clearing and forwarding agent.

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Through a consultative approach we help clients import and export products around the globe. On the Dot has built up an expertise in partnering with customers in African expansion, where we operate and deliver solutions in over 30 African countries.

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Customer Services
On The Dot’s business is based around customer-centric solutions - keeping your customers happy is our top priority.

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Our customer care services can be customised to suit the needs of your business, which include call centre and email communication management. Our technologies provide an efficient and scalable solution to serve your customers.

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Returns Co-ordination
On The Dot offers a full reverse logistics solution that caters to the needs of partners.

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Through our processes and technologies we offer an efficient and hassle-free option for clients that for many businesses has become a stumbling block, especially in the world of ecommerce.

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Technology Systems

 

Systems support business processes and On The Dot Contract Logistics have created a competitive advantage in developing a blend of in-house and world-class software to deliver customised Ecommerce solutions. Our systems are as follows:

 

WMS
Dynaman offers a very high level of configurability and enables us to support and execute on each client's unique warehousing needs.

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This includes:
• Specialised warehousing flows,
• Managing serialised products throughout our facilities,
• Managing product with expiry dates and ensuring that the stock closest to the expiry date is shipped first.
• Customer specific documentation,
• And more.

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Order and Inventory Management Systems
Our system offers a plug-and-play connectivity to leading Ecommerce platforms.

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Our system is the easiest way to tap into the advantages of the OtD warehousing and courier network. Control your sales orders, inventory and purchase orders all from one central dashboard.

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Courier Management System
On the Dot integrates with various logistic service providers.

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By doing so On the Dot offers a host of services, e.g. Time Slot Delivery, Same Day Delivery, Express Delivery, Collection Points, Time Slot Delivery etc.
CMS acts as the conduit between the service providers and our clients and enable OtD to offer tailored solutions on the last mile leg for our clients.

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Last Mile Delivery Solutions
Enhances your checkout with address validation, time-slot bookings and real time shipping quotes.

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Giving your customers the best possible ecommerce experience.
Gives customers control to track their order; our system allows for frequent communication updates regarding the status of their orders – from tracking references to messaging.

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Who We Are

 

On the Dot offers a full end-to-end Ecommerce fulfilment solution to enable companies to tap into a rapidly expanding segment of the retail industry.

On the Dot are renowned in the industry as experts in distribution of merchandise for business-to-consumer and business-to-business merchants, serving the African market.

Why we love what we do: It’s simple, we love seeing results.

By enabling brands to sell online, we create the perfect ecosystem where sales thrive. We have a passion for Ecommerce and we combine that with our expertise to exceed every expectation.

What we offer:
• A cost effective & risk sharing model, allowing you to focus all your efforts on your core business
• We’re a strategic outsource partner to develop and effectively manage both front-end processes and the ecommerce fulfilment supply chain

Why Choose Us

 

Increase your reach and margins by selling directly to the public without incurring capital investment on infrastructure or backend system development.

• On the Dot’s business volumes provide for price competitive economies on delivery costs and courier optimization,
• Real-time tracking integration with your customer service portal, providing customer order tracking through the website and call centre,
• Enabling international fulfilment through in-house imports & exports capabilities


Brands We Work With

View our top brands and happy clients, fully satisfied with our service.